Returns

We stand by the quality of our items and want you to love what you've received.  If you don't for any reason, we will be happy to make it right.  To begin your return please:

- Contact us within 30 days of the order ship date. Use the form below, or email customerservice@topazandpearl.com - Include your Order Number and which item(s) you want to return.  

-Include a return code: 1- Item did not fit, 2- Bigger than I expected, 3- Smaller than I expected, 4- Color different than I expected, 5- I received the wrong item, 6- Quality not as I expected, 7- Changed my mind, 8- I received a damaged or defective item, 9- Other (please explain)

- Note: items must be unworn and unused

United States orders of $35+ qualify for free shipping and returns!   If you qualify, we will send you a prepaid label.  Otherwise we will provide the mailing address and instructions.  Our return policy makes it easy to exchange or return any item that hasn't met your expectations.

Custom orders cannot be returned, but please reach out and I'm happy to work on a solution with you for your personalized product.

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